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Shipping & Returns

PLEASE READ THE PRODUCT LISTINGS CAREFULLY! We take great care in putting as much information and detail into each and every product listing, so you can make an informed purchase. Our business is CUSTOM items. Please take care to make sure you are purchasing the items and options that you want and/or need. We are always happy to answer any questions you may have about any of our products throughout the ordering process, so you will be happy with your purchase.

Refund/Return Policy:

We accept returns for exchange or refund 5 calendar days after delivery of the product only on stock items & non-imprinted items. At our sole discretion, after 5 calendar days, we will offer an exchange or store credit only for non-customized items. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • Without showing signs of wear or damage in any way. Paws 2 Purrfection does not guarantee against stains, damage or wear caused by customer use.
  • Within 5 business days of the delivery date. (After 5 days no returns are allowed.) 
  • Must not be a special order or a custom order. Custom items may only be returned for cases of manufacture defect and will need to be reviewed on a case-by-case basis. Contact Customer Service immediately if you have any issues with a custom product. Email us at TellMeMore@Paws2Purrfection.com or give us a call at 800-566-8827.
  • If an item listing or proof clearly states a description or disclaimer pertaining to 'Reason for Return', we can not accept a return or process a refund for that item. 
  • Unless noted that it cannot be returned or has a different return policy time period, other than that 5 days noted in that item's specific item description. 

If an item is received damaged or is incorrectly shipped by us, contact Customer Service immediately. Items that are defective or damaged will be reviewed by our quality control department and repair, remake or refund status will be determined at that time. If it is deemed that a refund is necessary, your purchase will qualify for store credit or a cash refund. 

Refunds are contingent upon inspection of item(s) once we receive it. NO returns will be accepted without a pre-assigned R/A number that will be provided by our customer service department should an issue arise with your order. Customer service MUST be contacted prior to customer sending any items back for return consideration.

On custom printed items that require proof approval, it is the customer's sole responsibility to review the ENTIRE proof, including all notations included on the proof itself and within the email containing the proof. Upon customer approval, customer is agreeing to take full responsibility for any typographical or visual defects that may be contained with the proof approved. If notated within the proof or proof email, that color match can not be met or product descriptions, colors and/or options are clearly stated, and customer approves said proof, no returns will be accepted based upon color discrepancies or unwanted production descriptions, notated colors or product options. This means that if we are contacted in regards to a printing error and this error is reflected in your approved proof or originally sent proof email this item will be deemed non-returnable, non-refundable.

In the event that you have requested rush order processing: We will always do our absolute best to get your order to you on time and exactly how you want it, however, rushing an order takes valuable time out of the proofing process. If the customer chooses to forgo the proofing process, we will not accept returns based on typographical or visual errors, that would otherwise be caught during the proofing process. Unless the return is due to manufacturer defect, this will deem the order non-returnable, non-refundable. 

There is a restocking fee for returned items that are not being exchanged and are not damaged. This fee varies based on the product being returned.

Again you MUST contact us within 5 days if you intend to return ANY item back to our store. Items returned to us AFTER 5 days and/or WITHOUT contacting us will NOT be considered for return/refund.

If you find you have an issue with your order and it is after the 5 days, we encourage you to contact the customer service department and we will do our absolute best to help you resolve the issue.

Customer is responsible for all shipping costs if seller is not at fault. Original shipping costs are non-refundable, unless seller is at fault. Original sales receipt must accompany all returns. 

 

Overruns/Underruns: Up to +/- 10% is normal and will be billed accordingly. Exact quantity requests may incur an additional charge. Contact customer service if you would like to request exact quantities of your purchase. Upon purchase, buyer agrees to pay for any over run orders in a separate invoice within 10 days of shipment. Underrun orders will receive a refund to the original method of payment or store credit for the difference.

 

All orders require prepayment. We do not offer credit terms.

Orders may not be cancelled once production has been started.

If an order is cancelled before production has started, a 25% restocking fee will be charged. No returns on custom imprinted orders.

Prices are subject to change without notice.

If invoice payment is not received, the customer is responsible for any attorneys fees, court and collection fees.

 

Paws 2 Purrfection, LLC - Promotions, Displays & More
108 Bristol Street
Thomaston, CT 06787
800-566-8827


All images displayed on the Paws 2 Purrfection, LLC - Promotions, Displays & More site are for product image reference only. Images shown may not represent actual product for purchase and may vary slightly from actual product purchased and received by customer. Paws 2 Purrfection, LLC - Promotions, Displays & More does not guarantee your purchased product, options or features will be an exact match, to products, options and features displayed in online product images and no returns will be accepted, based on purchases made for products, options or features not matching online images exactly. Should you have a question about the appearance of a specific product, option or feature for any of the products Paws 2 Purrfection, LLC - Promotions, Displays & More offers, please contact our Customer Purrfection Team or call us at 800-566-8827 and we will be happy to provide any detailed descriptions for you or you may request a sample of most products in advance of your purchase. Logos shown in product images on our website are not endorsments from the companies represented and are not affiliated with Paws 2 Purrfection, LLC in any way.

 

Shipping Information: 

We ship our products from warehouses all over the country. We utilize UPS, FedEx & USPS to ship all over the Continental United States. We can also ship on a customer supplied shipper account number for many orders, if you need us to! Just contact our Customer Purrfection Team for assistance with your order, if you would like to use your own shipping account for your order. There are a few products that do not allow this option. Check with customer service to make sure your order can be shipped on your account. Customers wishing to ship on their own shipping account must place orders over the phone, as the site will automatically calculate and charge for shipping costs.

All of our products have various production and shipping times. Check individual product listings for specific production times on each item. Production time begins THE FIRST BUSINESS DAY AFTER PROOF APPROVAL.

Every product indicates where it is shipping from in the country. Please allow the appropriate amount of time for your order to be entered into our system, proofed, produced and shipped.

If your order is needed by a specific delivery date, it MUST be indicated at the time of order placement. Orders not indicating a specific due date will be processed using standard production times as posted on the products ordered. During busier seasons, the maximum production time stated on each product is very possible and listed production times DO NOT INCLUDE SHIPPING TIME IN TRANSIT. If you are concerned about meeting a date for an event, contact Customer Service prior to placing your order to make sure the product being ordered can be produced & shipped in time to meet your date. All products list the shipping point from where they are being shipped, so be sure to check transit time to your shipping destination or ask us to check it for you. We're always happy to help you out.

Should you need rush services on a particular item that does not state rush production is available, please contact our Customer Purrfection Team to see if expedited production is available for that item.

Rushing an order takes valuable time away from the proofing process, so please be advised that when requesting RUSH PRODUCTION on an order, you are assuming full responsibility for any errors that would otherwise be caught during the proofing process.

Orders requiring an expedited delivery date MUST select an expedited shipping option. We can not guarantee a specific 'In Hands Date' if no expedited shipping is requested on a rush order.

We ship using UPS, FedEx & USPS to anywhere within the United States. We will also ship outside the country, however certain restrictions apply and some products may not be able to be exported from the country. Also, our site is not currently set up to take orders with international shipping options. Please contact our Customer Purrfection Team if you are requesting to have your order shipped internationally. International shipments require a customer's shipping account number. There are NO EXCEPTIONS to this requirement. We apologize for any inconvenience.

If at any time you have a question about any of our products or services,

contact our Customer Purrfection Team.

 


 

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