Terms, Conditions, Shipping & Returns

PLEASE READ THE PRODUCT LISTINGS CAREFULLY! We take great care in putting as much information and detail into each and every product listing, so you can make an informed purchase. Our business is CUSTOM items. Please take care to make sure you are purchasing the items and options that you want and/or need. We are always happy to answer any questions you may have about any of our products throughout the ordering process, so you will be happy with your purchase.


Please allow 1-3 business days for order processing. If you have ordered a custom printed product, you will receive a digital proof within 1-3 business days, after order processing, to the email provided on your order. If you want your proof sent to a different email address, please send an email to or reply to the order confirmation email.

Average standard production time is approximately 7-10 business days,
AFTER the date of order processing/proof approval.
This does not include shipping time in transit.
However, production times vary based on individual products, and may be longer durning peak seasons.

Orders are processed in the order in which they are received.
If your order has a critical delivery date, you must notify customer service as soon as possible,
and we will do our best to try to accommodate your needs.

If you indicated a 'Requested In Hands Date' on your order, this is NOT a guarantee of delivery by that date.
We are required to obtain approval from our suppliers prior to processing rush orders.
This is based on the current work load and stock availability of our suppliers and is beyond our control.

We do NOT guarantee delivery times on orders shipping via Ground Transit,
as there is no guarantee by the shipping company for this service.
Orders requiring a guaranteed delivery date MUST select an upgraded shipping option.
If you did not select an expedited shipping option at checkout,
contact customer service and we will be happy to help you modify your order.



If your company has tax exemption status, you MUST provide this to our customer service department PRIOR TO PLACING YOUR ORDER so we may set up your account so the site will not charge the sales tax upon checkout.




If you would like to use your own shipper account, we will be happy to accommodate your request. Customers requesting this option MUST contact customer service to place their order. Shipping costs WILL NOT BE REFUNDED if your order is placed online and then request this service, NO EXCEPTIONS!

Customer supplied shipper accounts accepted are UPS or FedEx ONLY



If you have a coupon code that you would like to use on your order IT MUST BE APPLIED AT THE TIME THE ORDER IS PLACED. No refunds will be giving for coupon codes after orders are completed on the website. NO EXCEPTIONS!


Refund/Return Policy:

We accept returns for exchange or refund 5 calendar days after delivery of the product only on stock items & non-imprinted items. At our sole discretion, after 5 calendar days, we will offer an exchange or store credit only for non-customized items. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • Without showing signs of wear or damage in any way. Paws 2 Purrfection does not guarantee against stains, damage or wear caused by customer use.
  • Within 5 business days of the delivery date. (After 5 days no returns are allowed.) 
  • Must not be a special order or a custom order. Custom items may only be returned for cases of manufacture defect and will need to be reviewed on a case-by-case basis. Contact Customer Service immediately if you have any issues with a custom product. Email us at or give us a call at 800-566-8827.
  • If an item listing or proof clearly states a description or disclaimer pertaining to 'Reason for Return', we can not accept a return or process a refund for that item. 
  • Unless noted that it cannot be returned or has a different return policy time period, other than that 5 days noted in that item's specific item description. 

If an item is received damaged or is incorrectly shipped by us, contact Customer Service immediately. Items that are defective or damaged will be reviewed by our quality control department and repair, remake or refund status will be determined at that time. If it is deemed that a refund is necessary, your purchase will qualify for store credit or a cash refund. 

Refunds are contingent upon inspection of item(s) once we receive it. NO returns will be accepted without a pre-assigned R/A number that will be provided by our customer service department should an issue arise with your order. Customer service MUST be contacted prior to customer sending any items back for return consideration.

On custom printed items that require proof approval, it is the customer's sole responsibility to review the ENTIRE proof, including all notations included on the proof itself and within the email containing the proof. Upon customer approval, customer is agreeing to take full responsibility for any typographical or visual defects that may be contained with the proof approved. If notated within the proof or proof email, that color match can not be met or product descriptions, colors and/or options are clearly stated, and customer approves said proof, no returns will be accepted based upon color discrepancies or unwanted production descriptions, notated colors or product options. This means that if we are contacted in regards to a printing error and this error is reflected in your approved proof or originally sent proof email this item will be deemed non-returnable, non-refundable.

Images and product descriptions shown on the products on our website are kept as up to date as possible, however our suppliers reserve the right to substitute similar/close match items and/or item colors in times of low or delayed inventory to accommodate order fulfillment needs. No returns will be accepted on this basis unless due to manufacture defect or poor imprint quality, and will need to be reviewed on a case-by-case basis.

In the event that you have requested rush order processing: We will always do our absolute best to get your order to you on time and exactly how you want it, however, rushing an order takes valuable time out of the proofing process. If the customer chooses to forgo the proofing process, we will not accept returns based on typographical or visual errors, that would otherwise be caught during the proofing process. Unless the return is due to manufacturer defect, this will deem the order non-returnable, non-refundable. 

There is a restocking fee for returned items that are not being exchanged and are not damaged. This fee varies based on the product being returned.

Again you MUST contact us within 5 days if you intend to return ANY item back to our store. Items returned to us AFTER 5 days and/or WITHOUT contacting us will NOT be considered for return/refund.

If you find you have an issue with your order and it is after the 5 days, we encourage you to contact the customer service department and we will do our absolute best to help you resolve the issue.

Customer is responsible for all shipping costs if seller is not at fault. Original shipping costs are non-refundable, unless seller is at fault. Original sales receipt must accompany all returns.  

Over Runs/Under Runs: Up to +/- 10% is normal and will be billed accordingly. Exact quantity requests may incur an additional charge. Contact customer service if you would like to request exact quantities of your purchase. Upon purchase, buyer agrees to pay for any over run orders in a separate invoice within 10 days of shipment. Under run orders will receive a refund to the original method of payment or store credit for the difference.

Delivery Times: We sell multiple types of products that ship from many varying locations. As such, each item has a varying production & shipping time. Customer is responsible for checking the individual product listing for stated production time & shipping locations and when placing orders, is required to allow enough time for the order to arrive in time for their event. Delivery dates selected, are REQUESTED DELIVERY BY dates, NOT DELIVER ON dates and are NOT guaranteed unless expedited production & shipping methods are selected. Should you require your order to be delivered ON a specific date, the Next Day Air shipping option MUST be selected at checkout and any orders requiring this option will need to have customer supplied notes in the comments section on the order, indicating this request and/or customer is required to contact our customer service department to make this request. We can not always guarantee that this will be possible, but will make every possible accommodation to get your order to you within the requested time frame. If your order can not be completed and delivered by your requested delivery date with the options originally selected at the time of order processing, a member of our Customer Purrfection Team will contact you prior to processing your order to determine how you would like to proceed.

All orders require prepayment. We do not offer credit terms.

Orders may not be cancelled once production has been started.

If an order is cancelled before production has started, a 25% restocking fee will be charged. No returns on custom imprinted orders.

Prices are subject to change without notice.

If invoice payment is not received, the customer is responsible for any attorneys fees, court and collection fees.


Paws 2 Purrfection Promotions, LLC
Port Saint Lucie, FL 34953

All images displayed on the Paws 2 Purrfection Promotions, LLC site are for product image reference only. Images shown may not represent actual product for purchase and may vary slightly from actual product purchased and received by customer. Paws 2 Purrfection Promotions, LLC does not guarantee your purchased product, options or features will be an exact match, to products, options and features displayed in online product images and no returns will be accepted, based on purchases made for products, options or features not matching online images exactly. Should you have a question about the appearance of a specific product, option or feature for any of the products Paws 2 Purrfection Promotions, LLC offers, please contact our Customer Purrfection Team or call us at 800-566-8827 and we will be happy to provide any detailed descriptions for you or you may request a sample of most products in advance of your purchase. Logos shown in product images on our website are not endorsements from the companies represented and are not affiliated with Paws 2 Purrfection Promotions, LLC in any way.



Paws 2 Purrfection Promotions, LLC is not liable for any claims made regarding injury sustained


or ingestion of products by animals not properly attended during the use of our products.




Shipping Information: 

We ship our products from warehouses all over the country. We utilize UPS, FedEx & USPS to ship all over the Continental United States. We can also ship on a customer supplied shipper account number for many orders, if you need us to! Just contact our Customer Purrfection Team for assistance with your order, if you would like to use your own shipping account for your order. There are a few products that do not allow this option. Check with customer service to make sure your order can be shipped on your account. Customers wishing to ship on their own shipping account must place orders over the phone, as the site will automatically calculate and charge for shipping costs.

All of our products have various production and shipping times. Check individual product listings for specific production times on each item. Production time begins THE NEXT BUSINESS DAY AFTER PROOF APPROVAL. Business days are Monday-Friday and do not include weekends or holidays.

Every product indicates where it is shipping from in the country. Please allow the appropriate amount of time for your order to be entered into our system, proofed, produced and shipped.

If your order is needed by a specific delivery date, it MUST be indicated at the time of order placement. Orders not indicating a specific due date will be processed using standard production times as posted on the products ordered. During busier seasons, the maximum production time stated on each product is very possible and listed production times DO NOT INCLUDE SHIPPING TIME IN TRANSIT. If you are concerned about meeting a date for an event, contact Customer Service prior to placing your order to make sure the product being ordered can be produced & shipped in time to meet your date. All products list the shipping point from where they are being shipped, so be sure to check transit time to your shipping destination or ask us to check it for you. We're always happy to help you out.

Should you need rush services on a particular item that does not state rush production is available, please contact our Customer Purrfection Team to see if expedited production is available for that item.

Rushing an order takes valuable time away from the proofing process, so please be advised that when requesting RUSH PRODUCTION on an order, you are assuming full responsibility for any errors that would otherwise be caught during the proofing process.

Orders requiring an expedited delivery date MUST select an expedited shipping option. We can not guarantee a specific 'In Hands Date' if no expedited shipping is requested on a rush order.

We ship using UPS, FedEx & USPS to anywhere within the United States. We will also ship outside the country, however certain restrictions apply and some products may not be able to be exported from the country. Also, our site is not currently set up to take orders with international shipping options. Please contact our Customer Purrfection Team if you are requesting to have your order shipped internationally. International shipments require a customer's shipping account number. There are NO EXCEPTIONS to this requirement. We apologize for any inconvenience.

Order Processing Times:

Average order processing times are approximately 1-3 business days, after the order is placed and are processed in the order in which they are received. These times may be extended during our busier seasons. If your order requires urgent attention, contact our Customer Purrfection Team either before placing your order or as soon as the order is placed, so we make arrangements to accommodate your needs if necessary.


Art Proof Processing Times:

Average artwork proof processing times are approximately 1-3 business days, after the order is processed. These times may be extended during our busier seasons. If your order requires urgent attention, contact our Customer Purrfection Team either before placing your order or as soon as the order is placed, so we make arrangements to accommodate your needs if necessary.


If at any time you have a question about any of our products or services,

contact our Customer Purrfection Team.

By placing your order through our website, you are agreeing to all of the statements listed within this page as well as any current notices stated on the website.