General Information


We highly encourage reviews, good or bad! We want to know how we're doing, so we can make sure we are keeping our promise of "Ultimate Customer Service". Each product listing offers the option to leave a review for that product. If you would like to leave a review for our company, you can click on the "Site Reviews" tab on the side of the page and tell us what you think! You can also join our us on the web through the Social Media icons in the footer section of our site. 

Pet Safety:

At Paws 2 Purrfection Promotions, our #1 priority is for safe & happy pets! Business branding is second.

It may seem that advertising is at the forefront of our store,

but we don't want to forget the importance of keeping your pets safe while using our products.

While we make sure our pet products are safe & non-toxic, normal wear and tear from chewing & play is to be expected. We highly recommend monitoring all pets with any of our play-time products and rawhide chew products due to choking hazards. Never leave them unattended with a rawhide chew of any kind, even if you don't buy from us.

Let's work together to keep our furry friends safe & happy!


** Paws 2 Purrfection Promotions, LLC is not liable for any claims made regarding injury sustained


or ingestion of products by animals not properly attended during the use of our products. **


Customer Privacy:

Here at Paws 2 Purrfection Promotions, we value and respect our customers to the highest level possible. We will NEVER sell or share your personal information with any third party for any reason. Your personal information, including your sensitive credit card data is perfectly safe with our store. We have an installed SSL Certificate and we are PCI Compliant Certified. You can trust that your privacy will always be held in the highest regard, above all else.

Set Up Costs & Screen Charges:

Everything is included, so you won't find any extra charges here!

We want you to know exactly what you're getting, so there are absolutely NO surprises!
The price you see is the price you pay… period!


Payment in full is due at the time your order is placed.
We accept all major credit cards including Visa, MasterCard, American Express & Discover.
You can pay through our secure website or if you prefer you can submit your payment with our
You may either email the form to or you may contact our Customer Purrfection Team at 800-566-8827 to request help processing your order.
We also accept Money Orders & Bank Checks. We currently do not offer terms or accept payment by purchase orders.
We are unable to accommodate these forms of payment at this time.
We thank you for your understanding. 
We now offer electronic invoicing! Contact our Customer Purrfection Team for details!

 Artwork Requirements & Art Upload:

In most situations, we require vector art files, (ie: .eps, .ai or .pdf). For many of our products, we can use high resolution image files too. (Minimum Resolution: 100-150 dpi at actual print size). If you don't have your art file in vector format, we can help! We offer an Artwork Conversion Service for $25. We can take your low resolution image file (.jpg, .jpeg, .png .bmp or others) and convert it to a print ready vector file in usually less than 24 business hours! Once this process is complete, you will also receive a copy of the new print file for your records to use for any other print order you may need.

If you're not sure if your art file is good quality, just send us everything you have and our Artwork Department will be happy to take a look at it for you to see if there is anything we would be able to use. We have an in-house graphic design team that will be happy to put a beautiful layout together for you too!

When you are ready to send us your art files, you can easily send them via email to our Artwork Department (files 7MB and under) or you can upload on the product ordering page.

Don't hesitate to contact our Customer Service Department should you have any questions about your art file or any special requests. That's what we're here for! :)

Graphic Design Service:

If you would like an image designed, our in-house graphic design team can work up a great design for you,
which will include print ready graphics for you to keep.
Design service pricing starts at $120 and varies based on design complexity.
If you would like us to design your project for you,
contact Customer Service to go over your design ideas and request a quote.

Production Times & Rush Production Options:

All product listings include an approximate production time and state how long item(s) will take to produce. All production times for custom items indicate that production time starts AFTER the date the proof is approved. Stated production times DO NOT include shipping time in transit. When placing an order, please allow enough time to process artwork approvals and allow for enough shipping time to your location. All product listings state where each product will be shipping from within the country. You may also choose to upgrade your shipping to one of our expedited shipping options. We can not guarantee an 'In Hands' date for orders that do not opt for expedited shipping. Digital proofs typically take approximately 24-48 business hours, after your order is entered into production. Please be sure to allow time for proof generation, when placing your order.

Many products offer expedited production times for an additional charge. If the product listing does not offer RUSH production, please contact Customer Service to see if RUSH production is available for the product you would like to purchase.

Color Match:

Most products are being printed digitally in a 4 color process (CMYK) blend to match color imprint. PMS numbers are used as a reference point and colors will be matched as close as the 4 color process can achieve, however it is not always an exact match. Do not expect the finished product to look like the colors displayed on your computer monitor. Reference a PMS book for graphic colors and if an exact fabric color is critical, be sure to look at a physical swatch of the fabric. If PMS numbers are not called out and the proof is approved on CMYK values only we will not accept returns for color discrepancies. It is recommended that PMS colors be assigned to spot color elements or a physical “match print” be provided if color match is critical.

We will always do our best to match to your requested colors, but if color match is critical you may want to consider purchasing a prototype of your product before finalizing your order.

Volume Discounts/Quantity Price Breaks:

Several of our products have volume discounts for purchasing larger quantities of an item.
The more you buy, the more you save! Prices subject to change without notice.

Over Runs/Under Runs

All orders are subject to an over run/under run variation of up to 10% and will be billed accordingly.
Invoices will be emailed after order has shipped.
Upon purchase, buyer agrees to pay for any over run orders in a separate invoice within 10 days of shipment.
Under run orders will receive a refund to the original method of payment or store credit for the difference.
Exact quantity runs may be requested on some items, but may incur an additional charge. This charge varies by product.
Contact Customer Service for details.

Screen Print Spoilage
The posted spoilage rate for screen printed apparel is 2%-4%.
Our apparel printers are very talented and always come in well below this rate and most orders are not even effected.
When ordering screen printed apparel, we suggest ordering a couple extra pieces, if exact order quantity is crucial.
Anything in access of 2% spoilage will be reprinted on us.

Price Matching:
Do you have a lower price from another company? We offer price matching on exact same products from other vendors. In many cases we even BEAT competitor pricing! If you have a lower price quote from another vendor, contact our Customer Purrfection Team and we'll be happy to see if we can meet or beat their price!

Custom Products:

Our business is primarily Custom Products. Please review each listing description thoroughly and contact Customer Service with any questions about our products and services before making your purchase or we also recommend ordering a sample of the product or swatch of fabric of your desired purchase to review in advance.
Please review our Return Policy regarding custom items.


Most of our products have samples available, so you may review the items you would like to buy before making a full purchase. Our samples are free on most products. Customers can choose to have the samples shipped via Ground, 3 Day, 2 Day or Next Day shipping and are responsible for shipping costs. You can review and Order Samples Here.

Samples are usually shipped out in 24 to 48 hours after receiving the order. (This time frame is in business days.)

If you would like to see what your product will look like with your imprint before you place your order, contact our Customer Purrfection Team to request a FREE VIRTUAL PROOF.

(Please note: Virtual proofs are not intended to be viewed as a final proof and should not be used as a reference for imprint size, placement or imprint color match.)

Cancellation Requests:

You may cancel your order any time before it is submitted to the production facility, however if an order is cancelled after art proofs have been issued, but before the order is sent to production, a cancellation fee of $50 will be charged. Once the order has been entered into production, cancellation requests can not be guaranteed and any cancellations will incur a fee of $50.00, plus any costs related to production, up to the point when request for cancellation is received. This cost will vary based on when the cancellation request is received by us. Once the proof has been approved, production begins on the orders, so all cancellation requests will be reviewed on a case-by-case basis. Orders may not be cancelled once production has been started. No returns on custom imprinted orders. Prices are subject to change without notice. 

 Below Minimum (LTM): 

Many of our products require you to purchase a minimum amount. In some cases we offer to sell items below the minimum amount required to purchase. This varies based on each product and there is a below minimum fee for this. If you would like to purchase less than the minimum stated on a products, contact our Customer Purrfection Team to see if this is available on the item(s) you are interested in buying.

Free/Discounted Shipping Coupons: 


when available, are limited to shipments going to anywhere within the Continental United States.

Minimum purchase requirements apply and vary based on coupon running at the time.

Some restrictions apply. Subject to change without notice.

Special orders and custom quotes do not qualify for this discount unless specified when quoted.

For more information, contact our Customer Purrfection Team.


Only blank items can be returned in good condition within 5 business days after receipt of merchandise. No returns for custom or made to order blank items. In case of return of stock items, a return authorization number should be obtained from us or it will not be accepted. A 25% re-stocking fee will be assessed on all returns in good condition unless it is the result of our error or the merchandise is proved defective.

If you are unhappy with your purchase for any reason, please contact our Customer Purrfection Team as soon as possible, to discuss possible solutions. We will make every effort to make sure you are happy with your purchase.


Trademark usage of any kind submitted by the customer will be accepted by the factory as being in full compliance with the law. Paws 2 Purrfection Promotions, LLC hereby disclaims any and all liability for compliance of submitted or approved artwork. Customer agrees to hereby hold Paws 2 Purrfection Promotions, LLC harmless in any actions or expense that may arise as a consequence of such material submitted with their order. Paws 2 Purrfection Promotions, LLC reserves the right to use finished product samples for advertising and self-promotion.